Booking Terms
These booking terms (‘Booking Terms’) are between the organisation, person or lead guest making the Booking, and The Bowden Lodge (18
Albert Road, Southport, Merseyside, PR9 0LE). These Booking Terms are for the provision of guesthouse accommodation services, These Booking Terms are governed by English law and apply to all Bookings. By making a Booking You are deemed to accept and be bound by these Booking Terms. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the organisation /person making the booking is different to the lead guest taking up the occupation, the organisation /person making the booking may be held responsible for cancellation, non-arrival and damages as set out within. Only the lead guest and the named booking party can use the property and its facilities, any third-party visitors are only allowed access at our express permission.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners. You must be able to enter a legally binding contract and be over 18 years of age to make a Booking.
Pandemic Occurrence
We are committed to keeping our staff and guests safe during any pandemic occurrence. During any such outbreak we will follow the Government Guidelines and expect our guests and staff to do the same.
Hand Sanitisation
There are several hand sanitisation stations around the property for guests and staff to use.
Servicing of Rooms
Rooms will be tidied once guests have gone out for the day.
Develop Symptoms
If you or any of your group develop symptoms within four days prior to check-in, please follow Government guidelines. If you develop symptoms whilst staying at The Bowden Lodge, you need to inform us immediately on 07484 547340 and you and all guests sharing your room should follow Government guidelines. Please be aware that under these circumstances all staff will be prohibited from entering your room. If your stay is extended, you will be liable for the additional costs incurred. Cancellation Policy due to Pandemic Occurrence
Our cancellation policy will remain unchanged, and all the information is detailed below.
Booking Deposit
To secure any booking we require a valid debit / credit card number and supporting information, or a bank cheque made out to the Value of one-night accommodation (non-refundable). We do not accept postal orders to secure bookings.
Cancellation by you
Standard Policy
For bookings made via Online Travel Agents (OTAs), cancellations made 5 days or more before arrival will incur no charge and your card details will be securely destroyed. Cancellations made within 5 days of arrival, including cancellations on the day of arrival or failure to check in (“no-show”), will be charged the full booking value. No adjustments apply to OTA bookings.
For direct bookings (made by telephone or via our website), cancellations made 3 days or more before arrival will incur no charge and your card details will be securely destroyed. Cancellations made within 3 days of arrival, including cancellations on the day of arrival or failure to check in (“no-show”), will be charged the full booking value, less £15 per room (cleaning cost) and £4 per person per day for any cooked breakfasts not provided. No adjustments will be given for early departures. We strongly recommend that guests take out travel insurance that includes cancellation cover.
Christmas Cancellation Policy
For direct bookings (made by telephone or via our website), cancellations made 7 days or more before arrival will incur no charge and your card details will be securely destroyed.
Cancellations made within 7 days of arrival, including cancellations on the day of arrival or failure to check in (“no-show”), will be charged the full booking value, less £15 (cleaning cost) and £4 per person per day for any cooked breakfasts not provided.
No refunds will be given for early departures. We strongly recommend that guests take out travel insurance that includes cancellation cover.
For bookings made via Online Travel Agents (OTAs), cancellations made 14 days or more before arrival will incur no charge and your card details will be securely destroyed.
Cancellations made within 14 days of arrival, including cancellations on the day of arrival or failure to check in (“no-show”), will be charged the full booking value. No adjustments apply to these bookings. We strongly recommend that guests take out travel insurance that includes cancellation cover.
The Open Golf Championship Cancellation Policy
For direct bookings (made by telephone or via our website), cancellations made one full calendar month or more before arrival will incur no charge and your card details will be securely destroyed.
Cancellations made less than one full calendar month before arrival, including cancellations on the day of arrival or failure to check in (“no-show”), will be charged the full booking value, less £15 (cleaning cost) and £4 per person per day for any cooked breakfasts not provided.
No refunds will be given for early departures.
For bookings made via Online Travel Agents (OTAs), cancellations made two full calendar months or more before arrival will incur no charge and your card details will be securely destroyed.
Cancellations made less than two full calendar months before arrival, including cancellations on the day of arrival or failure to check in (“no-show”), will be charged the full booking value. No adjustments apply to these bookings.
We strongly recommend that guests take out travel insurance that includes cancellation cover.
Cancellation by us
In the unlikely event that we are forced to cancel your booking, due to circumstances beyond our control, we will attempt to offer you alternative accommodation. If suitable accommodation is not available (or unacceptable to you) then we will refund all monies already paid by you and confirm that you will not be liable for any further payments to us. In any circumstances where you are entitled to compensation, the limit of our liability to you arising from our breach of contract will be up to a maximum of 150% the cost of your booking.
Special Event Complimentary Meals Served in our Function Room or Guest Breakfast Room.
- Minimum Stay: 2 nights required for all special event offers.
- Valentine’s Weekend (Couples Only): Complimentary evening two course dinner from a set menu for couples staying the weekend closest to Valentine’s Day.
- Mothering Sunday: Complimentary afternoon tea for group bookings where at least one adult (18+) is accompanied by their mother. Grandchildren may be included.
- Eligibility: Offers apply to both direct and OTA bookings. Must be requested at the time of booking so OTA bookings must contact the Guest House directly.
- Restrictions: Cannot be combined with other promotions. Special dietary requirements must be advised in advance.
- Other Policies: Standard check-in, check-out, and cancellation rules apply.
Payment
Full payment is due at check-in. Payment for any outstanding balance for the cost of your stay and any extras incurred (e.g. mini bar) will be payable on departure. Please note we do not accept American Express. In exceptional circumstances any charges raised against us by our banks for handling dishonoured bank transfers or any other payments, must be reimbursed by the organisation / person /lead guest within seven (7) days of any request to do so.
Prices
Prices quoted are for room and breakfast only and are based on the information you have provided. If the information changes prior or during your stay you may be liable for additional costs. Any extra costs incurred during your stay (products from the mini bar for example) will be charged on check out.
Arrival and departure – Check-In and Check-Out Policy
For direct bookings (made by telephone or via our website), check-in is available from 3:00pm.
For bookings made via Online Travel Agents (OTAs), check-in is available from 4:00pm.
All guests may check in between 4:00pm and 10:00pm as reception is not continually staffed.
Arrivals after 10:00pm are strictly by prior arrangement only. If no prior arrangement has been made and you have not arrived by 10:00pm, we reserve the right to treat the booking as a “no-show”, cancel the reservation, and re-let the room.
Guests are required to vacate their room by 10:00am on the day of departure.
Amendments
To make any amendments to your booking simply call us on 01704 543531 or in cases where you’ve used a 3rd party agent, please contact your agent.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused during the stay by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost front door keys will result in a charge for replacing the lock and 20 keys. Loss of room keys / fobs / access cards will incur a replacement charge per item.
For any items discovered damaged or missing after you depart, or for the cost of reinstating the room back to a lettable condition (for any time period for which it is considered un-usable due to damage caused by you or your party), we reserve the right to charge the debit/ credit card used to secure the booking.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners, we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking out. We may offer to post lost items via recorded delivery at a cost to the lost property owner, otherwise collection can be arranged.
Golf Clubs
Golf clubs are not permitted in the guest bedrooms. Secure storage can be provided on the Ground floor if required. Please be aware that access to the secure storage will be denied after 10pm until 6am the following morning. Please notify us in advance of your visit if you anticipate needing to use this facility.
Smoking
We are a No Smoking establishment. Smoking of any products including, but not limited to cigarettes, pipes, cigars, vaping, snuff or chewing tobacco, is only allowed in the designated area (under the front porch) and is in accordance with the Health Act 2006. For individuals found smoking in prohibited areas, an on the spot fine of £50.00 is mandatory.
Parking
On-site parking is provided, and guests accept that they park their vehicles at their own risk. Parking is not guaranteed and is on a first come first served basis.
Pets
Sorry, we do not accept pets.
WiFi Usage Policy
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is not permitted and will be reported to local authorities.
Our Liability
We do not accept any liability for damage to your property or injury to you (or other members of your party) whilst on our premises unless caused by our negligence, or the negligence of our employees. This includes injury caused by equipment /tools used during onsite gardening courses or any other activity.
Law
Any dispute between us will be governed by the non-exclusive law of the English Courts.
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, non-Irish or non-Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation). We will add you to our mailing list so you can be kept updated with what’s going on at The Bowden Lodge and surrounding area.
